Managed Services is an innovative approach of providing Business IT Support where an IT Service Provider proactively monitors and remediates (resolves) issues with the client network, servers, desktops, and all networked IT Infrastructure. Traditional IT Support, also referred to as “break-fix” was a reactive approach to solving IT problems that a business faced. When something stopped working, support would be called upon to investigate the cause and fix it. This led to a huge lag time between the problem occurrence and its resolution.
Managed Services approach continuously monitors a client network for problems using advanced monitoring tools. The IT Support team is immediately and automatically notified when a problem occurs, and can act fast to resolve it, most times even before end-users are impacted.
DIGITAL I.T. is a leading Managed Services provider, using remote monitoring and management technology to maintain a healthy client IT network. Our advanced Network Operations Center (NOC) works 24×7 to successfully manage numerous client networks, and enabling them to focus on their business and hence be more productive.
Managed Services offering from DIGITAL I.T. include:
| Network Asset Inventory | Patch Management | Anti-Virus Management |
| Desktop & Server Preventative Maintenance | Monitoring templates for widely used industry applications | Backup & Disaster Recovery |
| Best practices for Windows Server monitoring | Best practices for Exchange Server monitoring | Best practices for SBS Server monitoring |
| L1/L2 Desktop & Server Troubleshooting | Project Work – Upgrades, migrations, new installs | Proactive Server & Network Monitoring |